Keana Aguila Labra
Published multi-nominated poet and writer with years of experience in literary and journalistic fields.
Published multi-nominated poet and writer with years of experience in literary and journalistic fields.
| Features Writer November 2019 - May 2020 - Submitted 15 article pitches pertaining to Japanese literature and film topics on a monthly basis - Collaborated on website content pitches and article progress with editor on duty daily - Wrote and submitted 2 articles monthly Customer Care Representative June 2016 - May 2020 - Answered 250+ incoming customer calls weekly - Updated 100+ customer profiles in Salesforce weekly - Decreased training time for new hires from 2 weeks to 1 week by streamlining new hire onboarding training schedule - Scheduled 250+ sales and service appointments weekly - Handled 100+ basic troubleshooting service issues before technician’s arrival at customer’s home Gallery Assistant Sept - Oct 2018 - Acted as the gallery docent Recreation Leader Mar - May 2016 - Directed activities such as daily games, projects, and homework time Claims Processor Mar 2015 - Mar 2016 - Communicated with carriers (Blue Cross, Health Net, etc.) and providers (Sutter Health, Washington Hospital, etc.) to ensure secondary payer coverage for members. |
| Instagram Live Poetry Class Activism with the Filipino/a/x Diaspora Poetry Workshop |
Education | Ohlone College, Fremont, CA San Jose State University, San Jose, CA |
| Marías at Sampaguitas The Digital Sala Headcanon Magazine Chopsticks Alley Royal Rose Magazine Dream Noir Magazine |
Writing Retreats | Poetry Retreat Poetry Retreat Interdisciplinary Writer’s Lab (IWL) |
Skills Writing | Contact
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